Shipping Policy

Thank you for shopping with NeravelleHome. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review it carefully before placing your order.

1. Delivery Areas

We currently ship to supported destinations available at checkout.

Shipping availability depends on logistics coverage, local regulations, and delivery accessibility. If your shipping address is not accepted at checkout, we currently do not ship to that destination.

If we are unable to ship to your location after your order has been placed, we will contact you promptly and provide an appropriate resolution, including cancellation and a refund when applicable.

Orders may be shipped from our fulfillment partners or warehouses located outside the customer's country or region. Our business address may differ from the shipment origin.

2. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing Time: 1–2 business days

This includes order verification, quality inspection, packaging, and carrier handoff.

Processing time is separate from shipping time.

3. Shipping Methods and Estimated Delivery Times

We offer Free Standard Shipping to supported destinations available at checkout.

Destination	Shipping Cost	Estimated Shipping Time
United States	Free	5–9 business days
Japan	Free	5–8 business days
South Korea	Free	5–8 business days
Other supported destinations	Free	Varies by destination

Shipping estimates begin after order processing is complete.

Total estimated delivery time to the United States: 6–11 business days, including processing.

Please note that delivery timeframes are estimates rather than guarantees. Delivery may be affected by customs procedures, weather, holidays, carrier delays, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping to supported destinations.

Any applicable shipping charges, taxes, duties, or other fees collected during checkout will be displayed before the order is submitted.

5. Taxes, Duties, and Import Fees

Applicable taxes and other charges collected by NeravelleHome will be displayed at checkout.

For international orders, customs duties, import taxes, brokerage fees, or other local charges may be assessed by customs authorities or shipping carriers.

These charges are determined by local regulations and may be the customer's responsibility unless otherwise stated at checkout.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow 1–3 business days for tracking updates to appear after shipment confirmation.

Tracking updates may be delayed while packages are moving between carrier facilities.

7. Split Shipments

Orders containing multiple items may be shipped in separate packages depending on product availability, warehouse arrangements, or shipping efficiency.

If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping confirmation emails.

8. Order Modifications

If you need to change your shipping address, product selection, or order quantity, please contact our customer support team as soon as possible.

Order modification requests should be submitted within 8 hours of purchase.

While we will do our best to accommodate requests, changes cannot be guaranteed once an order has entered processing or shipment.

9. Shipping Delays

Shipping and delivery timeframes are estimates and are not guaranteed.

Delays may occur due to customs inspections, carrier transportation issues, weather conditions, public holidays, peak shipping seasons, incorrect address information, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so we can review the shipping status and help resolve the issue.

10. Lost Packages and Delivery Issues

If you believe your package has been lost, significantly delayed, or incorrectly marked as delivered, please contact our customer support team.

We will review the shipment details and assist with the carrier investigation when appropriate.

Depending on the circumstances and investigation results, we will determine an appropriate resolution, which may include reshipment or a refund.

Customer rights under applicable consumer protection laws remain unaffected.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.

If you notice an error after placing your order, please contact us as soon as possible at support@neravellehome.com.

Any reshipment arrangements or additional charges will be communicated before proceeding, where applicable.

12. Contact Us

For questions about shipping, delivery, tracking, or order changes, please contact:

NeravelleHome

Website: https://neravellehome.com

Email: support@neravellehome.com

Phone: +1 (213) 960-2214

WhatsApp: +1 (213) 960-2214

Business Address:

45 E Loucks St, Suite 112

Sheridan, WY 82801

United States

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.

Thank you for choosing NeravelleHome!