Privacy Policy

Last Updated: October 21, 2026

1. Introduction

NeravelleHome is an online retail brand operated by Eldritch Meridian LLC, a limited liability company registered in the State of Wyoming, United States.

NeravelleHome operates this website, including all related information, content, features, tools, products, and services, to provide customers with a convenient shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, process, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our website and Services, we may collect or process the following categories of personal information:

Contact Information

Your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

Products you purchase, items added to your shopping cart, order history, transaction details, returns, refunds, exchanges, and order preferences.

Payment Information

Payment method, transaction details, payment confirmation, and other information necessary to process payments.

Payment information is processed through Shopify and other authorized payment service providers. We do not intentionally store complete payment card numbers on our own website servers.

Account Information

Account credentials, username, preferences, account settings, and related information when you create or use a customer account.

Device and Technical Information

IP address, browser type, device information, operating system, network information, and similar technical identifiers.

Website Usage Information

Pages viewed, products browsed, interactions with our website, shopping cart activity, and how you navigate our Services.

Customer Communications

Information provided when you contact us regarding orders, products, shipping, returns, refunds, or customer support.

We collect personal information only as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

3. Sources of Personal Information

We may collect personal information from several sources, including:

• Directly from you when you place an order, create an account, subscribe to marketing communications, or contact customer support.

• Automatically when you visit or interact with our website through cookies and similar technologies.

• From Shopify, payment processors, logistics providers, and other service providers supporting our business operations.

• From advertising, analytics, and business partners where permitted by applicable law.

4. How We Use Your Personal Information

We use personal information for the following purposes.

Order Processing and Fulfillment

To process payments, confirm purchases, fulfill orders, arrange shipping, provide tracking information, and manage returns, exchanges, and refunds.

Customer Service

To respond to inquiries, resolve issues, provide product assistance, and communicate about purchases.

Website Operation and Improvement

To operate, maintain, analyze, personalize, and improve the performance and functionality of our Services.

Marketing and Advertising

To send promotional communications where permitted, display relevant advertisements, measure advertising performance, and better understand customer interests.

Fraud Prevention and Security

To detect suspicious transactions, prevent unauthorized activity, protect customer accounts, and maintain website security.

Legal Compliance

To comply with applicable laws, respond to valid legal requests, resolve disputes, and enforce our policies and agreements.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to support website functionality, improve user experience, analyze traffic, and support marketing activities.

These technologies may be used to:

• Keep shopping cart information and user preferences.

• Support account access and website functionality.

• Understand website visits and customer interactions.

• Measure the effectiveness of advertising campaigns.

• Provide personalized advertising where permitted by law.

• Identify and resolve technical issues.

Depending on our active website integrations, these technologies may include services provided by Shopify, Google, Meta, and other authorized partners.

Certain cookies are necessary for essential website functions. Other cookies may be subject to your consent or privacy preferences depending on applicable laws.

You may be able to manage cookies through your browser settings or privacy controls provided on our website.

Disabling some cookies may affect website functionality.

6. Advertising and Analytics

NeravelleHome may use advertising and analytics services, including Google Ads, Google Analytics, Meta advertising tools, and Shopify-supported marketing integrations, depending on which services are enabled on our website.

These services may collect information about your device, browser, website interactions, and purchasing activity through cookies or similar technologies.

We may use this information to:

• Understand website performance.

• Measure advertising conversions.

• Improve advertising campaigns.

• Understand customer interests.

• Display relevant advertising where permitted.

• Analyze traffic and shopping behavior.

Our advertising partners may process personal information according to their own privacy policies and applicable legal requirements.

Where required by law, we will obtain appropriate consent before using non-essential advertising or analytics technologies.

Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising.

You may submit applicable data-sharing opt-out requests through:

https://neravellehome.com/pages/data-sharing-opt-out

Where required by applicable law and supported by our systems, we also recognize applicable Global Privacy Control signals.

7. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our Services.

These may include:

Shopify

Our e-commerce platform provider, which supports website hosting, store operations, and related services.

Payment Service Providers

To securely process payments, verify transactions, and prevent fraudulent activity.

Shipping and Fulfillment Providers

To prepare orders, arrange delivery, provide tracking, and process returns.

Customer Support and Technology Providers

To operate customer communications, maintain website functionality, and provide technical services.

Advertising and Analytics Partners

To measure advertising performance, provide marketing services, and improve customer experiences where permitted by applicable law.

Professional Advisors and Authorities

Where necessary to comply with legal obligations, protect our rights, or respond to valid legal requests.

We may also disclose personal information in connection with a merger, acquisition, business restructuring, or similar transaction, subject to applicable legal requirements.

We do not sell personal information for monetary compensation as an ordinary part of our business. However, certain advertising-related disclosures may qualify as a "sale" or "sharing" under applicable privacy laws, and eligible users may exercise applicable opt-out rights.

8. Relationship with Shopify

Our Services are hosted by Shopify Inc.

Shopify collects and processes certain personal information to provide and improve its platform and related services.

Information submitted through our website may be processed by Shopify and authorized service providers located in countries other than your country of residence.

Shopify may also process personal information in connection with enhanced commerce features and services.

For more information about Shopify's privacy practices, please review:

https://www.shopify.com/legal/privacy/app-users

You may also review Shopify's privacy rights portal:

https://privacy.shopify.com/en

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

We cannot guarantee absolute security of information transmitted over the internet.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide customer support.

• Maintain customer accounts.

• Comply with applicable legal, accounting, and tax requirements.

• Resolve disputes and enforce agreements.

• Prevent fraud and maintain security.

Retention periods vary depending on the information collected, the purpose of processing, and applicable legal obligations.

When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable laws.

11. Your Privacy Rights

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

Request access to personal information that we maintain about you.

Right to Correction

Request correction of inaccurate personal information.

Right to Deletion

Request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

Request a copy of certain personal information in a portable format where applicable.

Right to Opt Out

Opt out of certain targeted advertising, data sharing, or other processing activities where permitted by law.

Right to Withdraw Consent

Withdraw consent for certain processing activities where consent is the legal basis for processing.

Right to Appeal

Where applicable, appeal a decision regarding your privacy rights request.

To exercise applicable privacy rights, please contact us using the details listed at the end of this Privacy Policy.

We may need to verify your identity before responding to requests.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

12. Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, special offers, announcements, and other marketing content.

You can unsubscribe from promotional emails by selecting the unsubscribe link included in our marketing messages.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications regarding your purchases, account, shipping, or customer support requests.

13. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us to request review or deletion.

We do not knowingly sell or share personal information of individuals under 16 years of age in violation of applicable law.

14. International Data Transfers

NeravelleHome may use service providers and business partners located in countries other than the country in which you reside.

As a result, personal information may be transferred, stored, and processed internationally.

Where required by applicable law, we rely on appropriate safeguards for international data transfers.

Such safeguards may include legally recognized contractual protections or other approved transfer mechanisms.

For transfers subject to applicable European Economic Area or United Kingdom data protection requirements, we will use appropriate mechanisms where required.

15. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

These third parties operate under their own privacy policies and terms.

We encourage you to review their privacy practices before sharing personal information.

NeravelleHome is not responsible for the privacy practices of independent third-party websites.

16. Privacy Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us using the information below.

We will review your inquiry and respond in accordance with applicable law.

Depending on your jurisdiction, you may also have the right to contact a relevant data protection authority or appeal certain privacy-related decisions.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business operations, technology, or applicable legal requirements.

When changes are made, we will publish the revised Privacy Policy on this page and update the "Last Updated" date.

Where required by law, we will provide additional notice regarding significant changes.

18. Contact Information

For questions about this Privacy Policy, our privacy practices, or to exercise applicable privacy rights, please contact us.

Store Name: NeravelleHome

Legal Business Name: Eldritch Meridian LLC

Website: https://neravellehome.com

Email: support@neravellehome.com

Phone: +1 (213) 960-2214

WhatsApp: +1 (213) 960-2214

Business Address:

45 E Loucks St, Suite 112

Sheridan, WY 82801

United States

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.

We will respond to privacy-related requests in accordance with applicable data protection laws.