Refund policy

Refund & Return Policy

At NeravelleHome, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 14 calendar days of receiving your item.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The return request is made within 14 calendar days of delivery.

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase or an order number is provided.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@neravellehome.com with your order number and reason for the return.

Our team will provide return instructions.

3. Return Shipping Address

NeravelleHome Returns

45 E Loucks St, Suite 112

Sheridan, WY 82801

United States

Please contact our customer support team before sending any returns.

4. Return Shipping Costs

Customers are responsible for return shipping costs for returns based on personal preference or a change of mind.

Original shipping fees are non-refundable, except where otherwise required by applicable law.

We recommend using a trackable shipping service and purchasing shipping insurance.

If you receive an incorrect, damaged, or defective product, please contact our support team for assistance.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Refunds generally take approximately 4–5 business days to appear in your account after processing, depending on your bank or payment provider.

6. Lost or Stolen Packages

If your order is marked as delivered but you have not received it, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include a replacement or refund, as applicable.

7. Contact Us

If you have questions about returns, refunds, or your order, please contact NeravelleHome Customer Support.

Email: support@neravellehome.com

Phone: +1 (213) 960-2214

WhatsApp: +1 (213) 960-2214

Business Address: 45 E Loucks St, Suite 112, Sheridan, WY 82801, United States

Thank you for shopping with NeravelleHome!